The Challenge
OhioHealth had disparate patient payment experiences throughout its healthcare payment system, creating patient confusion and increased costs. Adding COVID-19 and lowered patient activity accelerated the urgency in finding a solution that met the needs of patients and the system.
The Results
In this insightful Q&A, they openly share the top 5 lessons learned from reimagining the patient experience to include digital communications and the many ways they exceeded their own expectations— including driving 65% digital engagement overall.
BECKER’S NEWSLETTER BONUS: Listen to the live session in its entirety included in this special edition Q&A download.