The Patient Financial Experience Report

Bridging the Gaps to Create a Financial Experience Patients Want

Understanding the true voice of the patient as it relates to their financial experience is critical for providers who seek to improve a patient’s financial journey. Our 2019 patient study report shows how patients are still struggling to understand what they owe as the financial journey flows from pre-service to insurance to post-service billing.

The Good News?

Patients are ready and, in many cases, eager to adopt digital billing and other electronic forms of engagement with their healthcare providers. And there are a myriad of relatively easy ways providers can improve the patient financial experience.