The Power of OmniChannel:
The stakes have never been higher in healthcare. Costs continue to rise even as patient loyalty becomes a relic of simpler times. Patients are empowered with more freedom to shop for providers than ever before. Something as common as a billing error can spur many patients to start looking for a new provider. Need proof? In a recent national RevSpring survey nearly 60 percent of respondents said they would consider leaving their provider due to a bad billing experience.
OmniChannel: Reaping the Benefits of Patient-Centered Automation
OmniChannel communication is not a fad. Healthcare is just beginning to use OmniChannel approaches to deliver the experience patients desire, but the potential to empower the next generation of healthcare providers is vast. In our white paper, we share five key OmniChannel takeaways from other industries that healthcare providers need to understand now.